Hello readers! I apologize for the late posting of this, but due to a large volume of customer service emails I’m reminded that a notice was never sent out to our mailing list. The March/April issue of Digital Artist Magazine was canceled due to an emergency that arose in our editor, Terri Martin’s, personal life. When we switched the magazine to a bi-monthly publication we updated the subscriber database to keep track of subscriptions on a per issue basis rather than a date. This was to compensate for the frequent production issues that the magazine has. For instance, if you purchased a 6-issue subscription, you will receive 6 issues in total whether that’s over 12 months or 14 months. Previous subscribers had their remaining issues transferred using the same format, i.e. if you had 5 months left on your subscription it was updated to 5 issues. Our hope was that this would eliminate confusion going forward, as in the past we had offered extensions which left our subscribers unsure of when their subscriptions ended. The new format removes that ambiguity.
The May/June issue of Digital Artist Magazine is currently being worked on by our team of layout artists and our editor. We apologize for the lack of communication on our part – the intent was to send out a mailing to our entire mailing list and it simply fell through the cracks – no excuses! We’ll do our best in the future to ensure it doesn’t happen again.
Thank You!
The Digital Artist Magazine Team
i just sent you an email. sorry i didn’t read this before.
i just sent you an email. sorry i didn’t read this before.
+1
I have sent a couple of emails. I have not been able to receive any magazines this year. I realize now this last issue was a problem and I’m sorry Terri had a family emergency. I’m hoping all has changed for the better for her. But when I put a magazine in the cart, it still asks for the full amount at checkout. Is there any way this can be resolved? This happened last year as well.
Thank you.
I just sent you an email too and I am sorry to hear someone is going through an emergency in their personal life.
Currently, I receive no communication from this website in regard to when new issues have arrived or when they are delayed. Do you send emails to your customers to keep them informed? I love the magazine and wish the communication could work a little better..
Any information would be appreciated.
Thanks.
[...] a look at this post on their website: Regarding the March/April issue! __________________ Annette Site owner: http://www.pickleberrypop.com ______________ Connect with [...]
Are there any current submission calls? The info on the site is very old (due date Oct 2009)